Return Policy

If your Nitram purchase does not meet with your satisfaction, it may be returned for a refund. Returns are subject to a 20% restocking fee. A refund of the purchase price, excluding the shipping & restocking fee, will be made upon receiving the merchandise in its original packaging. Return freight is the responsibility of the customer.

Delivery Standards

Orders to Canada: Delivery to Canadian customers takes approximately 4-6 business days.

Orders to United States: Shipping to the US takes approximately 2-5 weeks. It may take longer to Hawaii, Alaska, military addresses and other non-standard addresses.

Orders to International Destinations: International shipping is available. We use Canada Post to ship out most of our orders. However if Canada Post does not ship to your location, please contact us for alternative shipping methods.

Dear Customers: Please be advised, if you select a No Tracking Shipping option, then you accept full responsibility if your package gets lost or misplaced. By selecting a No Tracking shipping option, Nitram cannot be held responsible for lost or misplaced packages. Please note, No Tracking shipping options includes International Parcel Air and Small Packet International Air.

Please ensure your address is correct and that someone will be present to accept the delivery. Nitram will not be responsible for lost parcels due to incorrect address, recipient’s absence or misdirected mail if you are shipping to a commercial or residential address.